2024/2025 SUSTAINABILITY IN ACTION

ABOUT US

COMMITMENTS AND POLICIES

Metro Ligero Oeste (MLO) is a public transport operator committed to providing safe, efficient, high-quality mobility, contributing to people’s well-being and the sustainable development of the municipalities it serves.

Sustainability is an essential part of our management and guides our decisions. We work to minimize the environmental impact of our activity, optimizing resource use, encouraging energy efficiency and promoting collective mobility that reduces emissions and improves the quality of the urban environment.

Our commitment also extends to the social and economic spheres. We maintain a constant dialogue with our stakeholders to generate shared value, drive responsible growth and ensure transparent, ethical management with a long-term outlook.

CORPORATE IDENTITY

The principles that define the identity and strategy of Metro Ligero Oeste are:

MISSION

Provide a safe, efficient and accessible public transport service to improve mobility and quality of life in the city.

VISION

To be a leader and main actor in the development and implementation of sustainable and technologically advanced urban and interurban transport in the municipalities where we are present.

VALUES

EFFICIENCY

I use the resources that are sufficient and necessary to accomplish any task.

CONTINUOUS IMPROVEMENT

I understand that any aspect of my work can be improved and I look for ways to achieve that.

RESPONSIBILITY

I am committed to doing my work in an exemplary fashion.

GENEROSITY

I help others without expecting anything in return.

HONESTY

I act with sincerity and transparency; I am committed to the truth.

RESPECT

I treat people as I would like to be treated.

CORPORATE POLICIES

ESG Framework Policy (Environmental, Social and Governance)

Environmental Management Policy

Social Management Policy

Governance Policy

ESG Risk Policy

MEMBERSHIP IN ASSOCIATIONS

We are members of the leading associations in the public transport sector, which reflects our active involvement with continuous improvement, operational excellence and sustainability in the development of our business. This also reinforces our commitment to the sector’s evolution, sharing knowledge and promoting good practices.

These are some of the entities we belong to:

The International Association of Public Transport (UITP), where we have been members since January 2008. This organisation brings together professionals in the field of national, regional and local urban mobility, with members in 96 countries.
The Association of Urban Public Transport Operators (ATUC), which consists of public and private bus, tube and railway companies responsible for urban mass transport in Spain’s major cities.
Forética, a leading organisation in sustainability and corporate social responsibility in Spain, participating in the ‘Sustainable Cities 2030’ initiative of the Association for Management Progress (APD) and the Spanish Maintenance Association (AEM).
The Spanish Railway Foundation (FFE) and the Madrid Railway Museum, collaborating in the organisation of workshops and events designed to highlight railways’ role as drivers of innovation, technological development and sustainability.

We have a solid Code of Ethics that covers our values, principles and conduct guidelines. It governs the behaviour of everyone at MLO when carrying out their professional activity, as well as in their relationship with our various stakeholders. This code is a core element of our corporate culture and reinforces our commitment to regulatory compliance.

It also reflects our commitment to responsible business conduct and respect for human rights. The Protocol on Prevention and Action in Situations of Harassment, derived from the Equality Plan signed in December 2023, has been revised in order to strengthen its scope and ensure more specific handling. As a result of this revision, it has been put together as a standalone document, approved on 21 January 2025.

In line with these principles, there were no complaints related to our activities or administrative, economic or judicial sanctions of any kind registered during this period.

Regarding the relationship with stakeholders, our commitment to the local community has been reinforced. A new commitment was included, aimed at contributing to quality-of-life improvement not only for our users, but also for the community, through the promotion of educational and social initiatives, fomenting local employment and boosting sustainable mobility.

COMPLIANCE WITH LEGISLATION AND REGULATIONS

At MLO we have an Integrated Management System that groups various regulations and certification standards, providing a structured framework to comply with our strategic plan and promote efficiency, transparency and accountability:

ISO 14001 Environmental Management Systems.
ISO 45001 Occupational Health and Safety Management Systems.
ISO 9001 Quality Management Systems.
Royal Decree 311/2022, of 3 May, which regulates the National Security Framework (ENS).
AENOR Operational Railway Safety Management System certificate.
efr 1000-2 model for managing the balance between personal, family and work life in small and medium-sized enterprises.

Regulatory compliance is a fundamental principle for MLO, and is part of our Integrated Management System. This allows us to guarantee compliance with all legal requirements applicable to our activity, but also with the voluntary commitments we have undertaken.

PROCESSES TO REMEDY NEGATIVE IMPACTS

Our Integrated Management System is characterized by procedures designed to identify risks and opportunities. Its main objective is to minimize, and, where possible, eradicate the negative impacts of our operations. At the same time, it seeks to promote and maximize the positive impacts in the different areas of our business activity.

This proactive approach contributes to strengthening the organisation’s resilience and increasing its positive contribution to the business and social environment.

MECHANISMS FOR REQUESTING ADVICE AND RAISING CONCERNS

Among the procedures for requesting advice and raising concerns, we have communication channels with our stakeholders that function as complaint and claim mechanisms, as well as channels for receiving suggestions and concerns.

These communication channels play a fundamental role in providing our stakeholders with a direct and completely confidential way to express their concerns, offer comments, ask questions or raise any matter they deem relevant.