LETTER FROM THE PRESIDENT

This year, I am once again honoured to share the most important advances and achievements attained by Metro Ligero Oeste during the 2024/2025 period, in a context marked by profound economic, technological and social transformations. Urban mobility in Madrid and in Spain as a whole continues to evolve toward more sustainable, efficient and resilient models, in an environment where demand recovery has been consolidated but challenges remain. These include energy volatility, inflation, cybersecurity and the need to accelerate the green transition.

In this scenario, Metro Ligero Oeste has reinforced its role as a key infrastructure for connectivity and territorial cohesion. During the 2024/2025 period, we registered 19% growth in the number of passengers compared to the previous cycle, consolidating demand recovery and demonstrating the public’s trust in our service. This growth is accompanied by exceptional satisfaction levels: 93% of users rate the service as ‘excellent’ or ‘satisfactory’, and we attained a record score of 8.43 out of 10. Added to this are milestones such as serving more than 100 million passengers since our inauguration, a punctuality score of 99.99%, and high levels of safety and accessibility that make us a benchmark in public transport.

This is our fifth Sustainability Report, corresponding to 2024 and 2025, prepared in accordance with GRI standards, the AccountAbility Principles and the VSME European voluntary reporting standard. The report reflects our commitment to a management model in which sustainability is central to decision-making. Our Strategic Sustainability Plan, structured based on ESG criteria, enables us to move forward with an integrated vision, supported by key indicators that guarantee tracking, transparency and continuous improvement.

Our commitment is aligned with the Sustainable Development Goals (SDGs), especially goal 11.2, aimed at ensuring accessible and sustainable transport systems. Thus, we continue to promote educational initiatives and collaborations with public administrations and local entities to promote responsible mobility habits, broadening the scope of our actions and generating a positive impact on the community.

In the environmental field, we have stepped up our actions to reduce our carbon footprint and improve energy efficiency. Outstanding among these actions are the inclusion of Scope 3 in the calculation of our carbon footprint, as well as planning its external verification in 2026. The results show a reduction in emissions in Scopes 1 and 2 in absolute terms, as well as an improvement in Scope 3 and total emissions in relative terms, per passenger transported. This progress reflects increased demand, operational optimization, and the effectiveness of the organisational measures we have implemented.

Likewise, we continue to advance in projects linked to renewable energies, such as the study of new photovoltaic installations in our car parks to continue to reduce our environmental impact.

Socially, we maintain a strong commitment to our stakeholders, especially our employees and the local community. The renewal of the efr certificate, awarded by the Másfamilia Foundation with a C+ rating, shows our commitment to the work-family balance, reinforced in 2024 by new measures derived from the Equality Plan. We also promote a safe and healthy working environment, integrating occupational risk prevention as an essential component and extending these principles throughout our supply chain. At the same time, we have strengthened our relationship with users through initiatives such as offering customer service via instant messaging, improving accessibility and service quality.

From an economic and governance standpoint, we have consolidated a robust, transparent and value-oriented model. In 2025, we achieved the top global score in sustainability in the Global Real Estate Sustainability Benchmark index (GRESB), which positions us among the most sustainable companies in the world; an international benchmark in sustainable urban transport. This recognition reflects the maturity of our management system, based on anticipation, ethics and informed decision-making. We have also strengthened our governance policies, including the internal information system, and advanced in risk management, with special attention to cybersecurity, through the implementation of the National Security Scheme (ENS in its Spanish initials) and the development of training and awareness programs for our employees.