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Reclamaciones

Claims acces form

On selecting this option, you will gain direct access to a proprietary form of the Madrid Regional Transport Consortium (CRTM). Your complaint / suggestion will be processed and you will receive an answer in under one month’s time.

If you require any further information about a complaint you have made, you may approach the Information and Quality Area of the Madrid Regional Transport Consortium (CRTM), Plaza del Descubridor Diego de Ordás, 3 (Santa Engracia, 120), 28003 Madrid, Tel. 91 580 46 50 or the Customer Service Centres of Metro Ligero Oeste, S.A. in the stations of Colonia Jardín and Aravaca or e-mail the following address: atc.mlo@metroligero-oeste.es.

In accordance with the provisions of General Data Protection Regulations, please be advised that the purpose of processing your data is to correctly manage any suggestions and/or complaints you send to us via this form and for which, by forwarding it, you give us your express, unequivocal consent.

The personal data you submit to us will be shared with the Madrid Regional Transport Consortium (CRTM) and exclusively, in accordance with legal requirements, with any Government Agencies competent in the matter. Your data will not be transferred abroad outside the European Union.

In order to be able to exercise your rights of access, rectification, erasure and objection, processing limitation and data portability, unless they are subject to automatic individualised decisions, you shall notify such circumstance by e-mail to the following addresses: atc.mlo@metroligero-oeste.es or dpd@metroligero-oeste.es.

You may consult further, detailed information on Data Protection at:https://www.metroligero-oeste.es/en/privacy-policy.

LINK TO COMPLAIN FORM OF CONSORCIO DE TRANSPORTE DE MADRID
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