Introduction

At Metro Ligero Oeste, S.A., we are committed to universal digital accessibility, continuously working to ensure that our digital assets are usable by everyone, regardless of their abilities, age, or personal circumstances.

Our Accessibility Statement is based on the harmonized European technical standard EN 301 549 in its latest version, which is the European standard for digital accessibility approved by the European Commission. This standard defines the accessibility requirements for ICT products and services.

The scope of this statement covers https://www.metroligero-oeste.es, excluding embedded content from external domains. However, Metro Ligero Oeste, S.A. and its external providers maintain an active commitment to improving the accessibility of the external content included in its Digital Asset, with the goal of ensuring the most inclusive digital experience possible.

Our goal is to continuously monitor and correct potential digital accessibility barriers, in order to provide an inclusive and barrier-free experience for all users.

Beyond regulatory compliance, Metro Ligero Oeste, S.A. aspires to exceed legal requirements regarding digital accessibility. Our commitment is to achieve the highest accessibility standards, aiming to meet AAA level criteria, continuously improve the usability of our digital products, and obtain certifications that endorse our excellence in accessibility.

To achieve this ambitious goal, we have implemented a comprehensive digital accessibility service (S.I.A.), developing and implementing comprehensive corrective measures that include specialized training for our teams, accessibility evaluation and continuous improvement systems, and proactive actions on both our websites and mobile applications, with the ultimate purpose of ensuring a truly universal and inclusive digital experience.

Adopted Criteria

Metro Ligero Oeste, S.A. follows the EN 301 549 standard to ensure the digital accessibility of its Digital Assets. Some of the features implemented to improve content accessibility are:

• (7.1.1) Use video players that have an operation mode allowing the display of available subtitles.
• (7.2.1) Use video players that have a mode to select and play available audio descriptions.
• (9.1.1.1) An exhaustive review of all significant images is being carried out to ensure they have appropriate alternative text (alt), ensuring that visual information is also accessible to people with visual impairments.
• (9.1.2.2) The existence of accurate subtitles in recorded videos is being validated, including not only dialogue but also contextual sounds such as music, effects, or laughter.
• (9.1.2.5) Alternative versions of videos with integrated audio description are being prepared, or a second channel is offered allowing its activation, expanding the accessibility of audiovisual content.
• (9.1.3.1) Structural elements such as headings, field groupings, lists, and tables are being audited to verify that visual relationships are also correctly reflected in the code.
• (9.1.4.1) Additional visual cues such as underlines, icons, or explanatory text are being added to prevent color from being the sole means of conveying information.
• (9.1.4.3) Automated and manual tools are being used to check that the contrast between text and background meets the minimum requirements to ensure readability.
• (9.1.4.5) The use of images of text is being avoided, except in justified cases such as logos, and the use of accessible actual text is always prioritized.
• (9.2.1.1) The development team is adapting all interactive components to ensure their full functionality via keyboard, thus allowing navigation without a mouse.
• (9.2.2.2) All automatically moving elements are being audited to verify they have accessible and visible pause or close mechanisms.
• (9.2.4.1) Mechanisms are being incorporated that allow users to bypass repetitive blocks such as menus, facilitating direct access to the main content.
• (9.2.4.2) Page titles are being reviewed to ensure they clearly describe the content and improve orientation within the site.
• (9.2.4.3) The tab order is being checked to ensure it is logical and coherent, allowing sequential navigation that does not alter meaning or operability.
• (9.2.4.4) The wording of link texts is being reinforced so that they are more self-descriptive and understandable without the need for additional context.
• (9.2.4.7) All interactive elements are being reviewed to ensure the keyboard focus is always visible through clear and contrasting styles.
• (9.3.3.1) Validation mechanisms are being implemented that identify errors made and point out the corresponding field using accessible text.
• (9.3.3.3) Error messages are being improved to include understandable suggestions that help correct the mistake detected by the user.
• (9.4.1.2) Work is underway to improve the semantic accessibility of all custom components, ensuring they correctly convey their role, state, and value to assistive technologies.
• (9.4.1.3) The use of ARIA roles and accessible attributes is being correctly implemented so that dynamic messages (such as errors, confirmations, or alerts) are detected and announced by screen readers.
• (9.6) The five principles of conformity required by WCAG level AA are being guaranteed, ensuring that the pages, processes, and technologies used do not interfere with the overall accessibility of the content.
• (12.1.2) The product documentation can be made entirely available in accessible formats.
• (12.2.4) The documentation provided by support services must be in an accessible format.
• (10.1.1.1) Images present in non-web documents must be tagged or have a textual alternative.
• (10.1.3.1) In documents, information, structure, and relationships must be programmatically determined or possess a text alternative.
• (10.1.4.3) In documents, the contrast ratio for text or images of text must be at least 4.5:1.
• (10.1.4.11) The visual presentation of document elements must have a contrast ratio of at least 3:1 against adjacent colors.
• (10.2.4.2) Documents must have the page title identified.
• (10.3.1.1) In documents, the default language used must be indicated.
• (10.4.1.2) In documents, user interface components such as form elements, links, and script-generated components must follow the structure recommended by accessibility guidelines.

Preparation of this accessibility statement

This statement was prepared on 14/01/2026.

The method employed to prepare the statement was a thorough manual review, based on the requirements of the EN 301 549 standard, carried out by Everycode S.L. on 03/12/2025.

Everycode S.L. has an independent inspection unit accredited by ENAC (National Accreditation Body) according to the requirements set out in the ISO/IEC 17020 standard, for website and mobile application inspection activities under the EN 301 549 standard.

Last review of the statement: 18/02/2026.

Feedback and contact information

We value your active participation in the continuous improvement of our digital accessibility. If you wish to make suggestions, report issues, or request information about the accessibility of our website, you can contact us through the following channels:

• Phone: 900 929 392
• Email: atc.mlo@metroligero-oeste.es
• Link to form: Contact form

Introduction

At Metro Ligero Oeste, S.A., we are committed to universal digital accessibility, continuously working to ensure that our digital assets are usable by everyone, regardless of their abilities, age, or personal circumstances.

Our Accessibility Statement is based on the harmonized European technical standard EN 301 549 in its latest version, which is the European standard for digital accessibility approved by the European Commission. This standard defines the accessibility requirements for ICT products and services.

The scope of this statement covers the Metro Ligero Oeste Application in its Android version, excluding embedded content from external domains. However, Metro Ligero Oeste, S.A. and its external providers maintain an active commitment to improving the accessibility of the external content included in its Digital Asset, with the goal of ensuring the most inclusive digital experience possible.

Our goal is to continuously monitor and correct potential digital accessibility barriers, in order to provide an inclusive and barrier-free experience for all users.

Beyond regulatory compliance, Metro Ligero Oeste, S.A. aspires to exceed legal requirements regarding digital accessibility. Our commitment is to achieve the highest accessibility standards, aiming to meet AAA level criteria, continuously improve the usability of our digital products, and obtain certifications that endorse our excellence in accessibility.

To achieve this ambitious goal, we have implemented a comprehensive digital accessibility service (S.I.A.), developing and implementing comprehensive corrective measures that include specialized training for our teams, accessibility evaluation and continuous improvement systems, and proactive actions on both our websites and mobile applications, with the ultimate purpose of ensuring a truly universal and inclusive digital experience.

Adopted Criteria

Metro Ligero Oeste, S.A. follows the EN 301 549 standard to ensure the digital accessibility of its Digital Assets. Some of the features implemented to improve content accessibility are:

• (11.1.1.1.1) Control that all images are tagged or have a textual alternative according to the purpose of the image.
• (11.1.3.1.1) On screens, information, structure, and relationships are programmatically determined or have a text alternative.
• (11.1.3.4) Software improvements are being applied to adapt appropriately to device orientation, maintaining usability in both portrait and landscape modes. This verification is always performed, regardless of the functionality type.
• (11.1.4.3) On all screens, the visual presentation of text and images of text has a contrast ratio of at least 4.5:1.
• (11.1.4.10) Work is being done so that the software automatically reflows content when text size is increased, without the need for unnecessary horizontal or vertical scrolling. This requirement applies with slight differences depending on the interface type.
• (11.1.4.11) The visual presentation of the following elements has a contrast ratio of at least 3:1 against adjacent colors.
• (11.2.1.1.1) Review that on screens all elements receive keyboard focus.
• (11.2.4.7) Ensure that the focus location is always visible when navigating with a keyboard.
• (11.2.5.1) Avoid having operations that require multipoint or path-based gestures to be performed.
• (11.4.1.2.1) Review that user interface components such as form elements, links, and script-generated components follow the structure recommended by accessibility guidelines.
• (11.5.2.3) Work is being done to ensure that the documented platform accessibility services allow the software to meet applicable requirements.
• (11.5.2.5) Facilitate the use of software by assistive technologies so they can determine the role, states, boundaries, names, or descriptions of any user interface element.
• (11.5.2.8) Accessibility services can determine the relationship of user interface elements that act as a label for another element or are labeled by another.
• (11.5.2.9) Work is being done so that assistive technology software can determine the relationship between a user interface element and any parent or child elements.
• (11.5.2.16) It is being verified that assistive technology software can modify states or properties on all user interface elements that could be modified without using assistive technologies.
• (12.1.1) The product documentation must list or explain all available accessibility features.
• (12.1.2) The product documentation can be made entirely available in accessible formats.
• (12.2.2) Support services must provide all information on the accessibility features included in the product documentation.
• (12.2.3) Support services can be adapted to the communication needs of users with disabilities.
• (12.2.4) The documentation provided by support services must be in an accessible format.

Preparation of this accessibility statement

This statement was prepared on 16/01/2026.

The method employed to prepare the statement was a thorough manual review, based on the requirements of the EN 301 549 standard, carried out by Everycode S.L. on 03/01/2026.

Everycode S.L. has an independent inspection unit accredited by ENAC (National Accreditation Body) according to the requirements set out in the ISO/IEC 17020 standard, for website and mobile application inspection activities under the EN 301 549 standard.

Last review of the statement: 18/02/2026.

Feedback and contact information

We value your active participation in the continuous improvement of our digital accessibility. If you wish to make suggestions, report issues, or request information about the accessibility of our website, you can contact us through the following channels:

• Phone: 900 929 392
• Email: atc.mlo@metroligero-oeste.es
• Link to form: Contact form

Introduction

At Metro Ligero Oeste, S.A., we are committed to universal digital accessibility, continuously working to ensure that our digital assets are usable by everyone, regardless of their abilities, age, or personal circumstances.

Our Accessibility Statement is based on the harmonized European technical standard EN 301 549 in its latest version, which is the European standard for digital accessibility approved by the European Commission. This standard defines the accessibility requirements for ICT products and services.

The scope of this statement covers the Metro Ligero Oeste Application in its iOS version, excluding embedded content from external domains. However, Metro Ligero Oeste, S.A. and its external providers maintain an active commitment to improving the accessibility of the external content included in its Digital Asset, with the goal of ensuring the most inclusive digital experience possible.

Our goal is to continuously monitor and correct potential digital accessibility barriers, in order to provide an inclusive and barrier-free experience for all users.

Beyond regulatory compliance, Metro Ligero Oeste, S.A. aspires to exceed legal requirements regarding digital accessibility. Our commitment is to achieve the highest accessibility standards, aiming to meet AAA level criteria, continuously improve the usability of our digital products, and obtain certifications that endorse our excellence in accessibility.

To achieve this ambitious goal, we have implemented a comprehensive digital accessibility service (S.I.A.), developing and implementing comprehensive corrective measures that include specialized training for our teams, accessibility evaluation and continuous improvement systems, and proactive actions on both our websites and mobile applications, with the ultimate purpose of ensuring a truly universal and inclusive digital experience.

Adopted Criteria

Metro Ligero Oeste, S.A. follows the EN 301 549 standard to ensure the digital accessibility of its Digital Assets. Some of the features implemented to improve content accessibility are:

• (11.1.1.1.1) Control that all images are tagged or have a textual alternative according to the purpose of the image.
• (11.1.3.1.1) On screens, information, structure, and relationships are programmatically determined or have a text alternative.
• (11.1.3.4) Software improvements are being applied to adapt appropriately to device orientation, maintaining usability in both portrait and landscape modes. This verification is always performed, regardless of the functionality type.
• (11.1.4.3) On all screens, the visual presentation of text and images of text has a contrast ratio of at least 4.5:1.
• (11.1.4.10) Work is being done so that the software automatically reflows content when text size is increased, without the need for unnecessary horizontal or vertical scrolling. This requirement applies with slight differences depending on the interface type.
• (11.1.4.11) The visual presentation of the following elements has a contrast ratio of at least 3:1 against adjacent colors.
• (11.2.1.1.1) Review that on screens all elements receive keyboard focus.
• (11.2.4.7) Ensure that the focus location is always visible when navigating with a keyboard.
• (11.2.5.1) Avoid having operations that require multipoint or path-based gestures to be performed.
• (11.4.1.2.1) Review that user interface components such as form elements, links, and script-generated components follow the structure recommended by accessibility guidelines.
• (11.5.2.3) Work is being done to ensure that the documented platform accessibility services allow the software to meet applicable requirements.
• (11.5.2.5) Facilitate the use of software by assistive technologies so they can determine the role, states, boundaries, names, or descriptions of any user interface element.
• (11.5.2.8) Accessibility services can determine the relationship of user interface elements that act as a label for another element or are labeled by another.
• (11.5.2.9) Work is being done so that assistive technology software can determine the relationship between a user interface element and any parent or child elements.
• (11.5.2.16) It is being verified that assistive technology software can modify states or properties on all user interface elements that could be modified without using assistive technologies.
• (12.1.1) The product documentation must list or explain all available accessibility features.
• (12.1.2) The product documentation can be made entirely available in accessible formats.
• (12.2.2) Support services must provide all information on the accessibility features included in the product documentation.
• (12.2.3) Support services can be adapted to the communication needs of users with disabilities.
• (12.2.4) The documentation provided by support services must be in an accessible format.

Preparation of this accessibility statement

This statement was prepared on 16/01/2026.

The method employed to prepare the statement was a thorough manual review, based on the requirements of the EN 301 549 standard, carried out by Everycode S.L. on 03/01/2026.

Everycode S.L. has an independent inspection unit accredited by ENAC (National Accreditation Body) according to the requirements set out in the ISO/IEC 17020 standard, for website and mobile application inspection activities under the EN 301 549 standard.

Last review of the statement: 18/02/2026.

Feedback and contact information

We value your active participation in the continuous improvement of our digital accessibility. If you wish to make suggestions, report issues, or request information about the accessibility of our website, you can contact us through the following channels:

• Phone: 900 929 392
• Email: atc.mlo@metroligero-oeste.es
• Link to form: Contact form

Introduction

At the ticket vending machines of Metro Ligero Oeste, S.A., we are committed to universal digital accessibility, continuously working to ensure that our digital assets are usable by everyone, regardless of their abilities, age, or personal circumstances.

Our Accessibility Statement is based on the harmonized European technical standard EN 301 549 in its latest version, which is the European standard for digital accessibility approved by the European Commission. This standard defines the accessibility requirements for ICT products and services.

The scope of this statement covers the ticket vending machines, excluding embedded content from external domains. However, the ticket vending machines of Metro Ligero Oeste, S.A. and their external providers maintain an active commitment to improving the accessibility of the external content included in their Digital Asset, with the goal of ensuring the most inclusive digital experience possible.

Our goal is to continuously monitor and correct potential digital accessibility barriers, in order to provide an inclusive and barrier-free experience for all users.

Beyond regulatory compliance, the ticket vending machines of Metro Ligero Oeste, S.A. aspire to exceed legal requirements regarding digital accessibility. Our commitment is to achieve the highest accessibility standards, aiming to meet AAA level criteria, continuously improve the usability of our digital products, and obtain certifications that endorse our excellence in accessibility.

To achieve this ambitious goal, we have implemented a comprehensive digital accessibility service (S.I.A.), developing and implementing comprehensive corrective measures that include specialized training for our teams, accessibility evaluation and continuous improvement systems, and proactive actions on both our websites and mobile applications, with the ultimate purpose of ensuring a truly universal and inclusive digital experience.

Adopted Criteria

The ticket vending machines of Metro Ligero Oeste, S.A. follow the EN 301 549 standard to ensure the digital accessibility of their Digital Assets. Some of the features implemented to improve content accessibility are:

• (5.1.2.2) When ICT has closed functionality, it must be operable without requiring the user to attach, connect, or install assistive technologies, and must meet the generic requirements set out in clauses 5.1.3 to 5.1.6 as applicable.
• (5.1.3.4) Work is being done so that voice prompts can be interrupted and repeated when required by the user.
• (5.1.3.12) Work is being done to ensure that the audio output has a volume control.
• (5.1.3.14) Work is being done to ensure that all languages are reproduced verbally.
• (5.1.3.16) When ICT is closed to visual access and provides receipts, tickets, or other outputs as a result of a self-service transaction, a voice output must be provided, which must include all necessary information to complete or verify the transaction.
• (5.5.1) Work is being done to ensure that actions requiring grasping, pinching, or twisting of the wrist have an alternative.
• (5.5.2) It has been reviewed that when ICT has operable parts, it must provide a means that does not require vision to detect each operable part without having to perform the action associated with the operable part.
• (8.3.2.1) Work is being done to address the physical criteria for operation.
• (8.3.3.1) Work is being done so that elements are not at a height greater than 1.22m so that all users can interact.
• (8.3.6) Work is being done to implement physical instructions regarding accessibility.
• (11.1.4.3) On all screens, the visual presentation of text and images of text has a contrast ratio of at least 4.5:1.
• (11.2.2.1) Any time limit present in the App can be paused, adjusted, or extended.

Preparation of this accessibility statement

This statement was prepared on 10/02/2026.

The method employed to prepare the statement was a thorough manual review, based on the requirements of the EN 301 549 standard, carried out by Everycode S.L. on 22/01/2026.

Everycode S.L. has an independent inspection unit accredited by ENAC (National Accreditation Body) according to the requirements set out in the ISO/IEC 17020 standard, for website and mobile application inspection activities under the EN 301 549 standard.

Last review of the statement: 18/02/2026.

Feedback and contact information

We value your active participation in the continuous improvement of our digital accessibility. If you wish to make suggestions, report issues, or request information about the accessibility of our website, you can contact us through the following channels:

• Phone: 900 929 392
• Email: atc.mlo@metroligero-oeste.es
• Link to form: Contact form