Les informamos que se considera una infracción al Reglamento de Viajeros fumar, vapear o llevar el cigarro encendido en los coches de Metro, Metro Ligero, escaleras mecánicas y dependencias que integran la red del Ferrocarril Metropolitano de Madrid. Gracias por su colaboración.
We are a responsible, sustainable mobility company that puts its daily effort into providing its passengers with an efficient, high-quality service.
Our commitment to the responsible and sustainable management of the service we provide is reflected in our Strategic Sustainability Plan.
This plan follows environmental, social, and governance (ESG) criteria and is divided into pillars and objectives.
Mlo has a Strategic Plan aimed at implementing a management model based on sustainable development principles.
This Plan has strategic objectives and priority lines of action and continues to incorporate new processes for the monitoring and evaluation of results, becoming a living model that adds value and closes the circle of continuous improvement.
A scorecard with the company's main sustainability indicators makes it possible to measure and monitor the results obtained, as well as to set the appropriate priorities to achieve the established objectives.
We continue to mature and we are making significant progress in optimizing energy efficiency and the effective use of natural resources. At the same time, minimizing and redressing the environmental impacts generated by our operations plays a crucial role in our daily activities.
As a result of the restructuring of our strategic plan, we have introduced changes in the presentation of our environmental performance data compared to previous reports.
We foster a culture of environmental responsibility where optimizing energy efficiency and minimizing environmental impacts are fundamental pillars of our daily operations.
We promote the development of our human capital, considered our main asset and a fundamental pillar in our business strategy.
We facilitate the reconciliation of employees’ personal and work life, recognising that this balance is the basis for stable, good-quality employment. Additionally, we constantly ensure the safety and occupational health of our workers, prioritising their well-being in all our operations.
We strive to continually improve our labour practices, driving innovation and promoting open and constructive internal dialogue. We believe that the exchange of ideas and collaboration are key to strengthening our company and the well-being of our employees.
We promote the integral development of our human team, prioritising their well-being, personal-professional life balance and safety to promote a work culture of excellence and collaboration.
We strive to improve our users’ experience and the quality of our service provision, always seeking operational excellence.
Our actions in the local community pursue both educational and social objectives. In the educational field, we seek to promote and facilitate opportunities for students to integrate into the work world. At the social level, we work to satisfy their needs, trying to invest our efforts in improving their quality of life.
We work closely with our suppliers to ensure that working conditions in our supply chain are safe, dignified and respectful and that our business operations are conducted in an ethical and sustainable manner. Likewise, we work on the continuous improvement of our professional relationship, establishing guidelines and commitments to improve the results of their performance and the quality of the service they provide us.
Our commitment goes beyond operational excellence; we work to improve the quality of life not only of our users, but also of our community, by promoting educational and social initiatives in addition to promoting sustainable mobility. We also guarantee safe, dignified and respectful working conditions throughout our supply chain.
GOOD GOVERNANCE FOLLOWING ESG CRITERIA
Our actions comply with the principles of transparency, effectiveness, accountability, ethics and integrity under ESG (Environmental, Social, Governance) criteria.
To this end, we have established good corporate governance practices that help us manage operational and business risks and opportunities in order to strengthen and increase the soundness of the MLO project.
In our accountability exercise, we continue to focus on promoting dialogue and communication with our stakeholders.
Our commitment to transparency, effectiveness and ethics, guided by ESG criteria, drives us to strengthen our business through good corporate governance practices and on-going dialogue with our stakeholders.
